FAQs

Are the item listed on the site authentic?

Absolutely. Every product sold by au.sell is 100% authentic.

Authentication has always been at the core of what we do. Every item is carefully inspected by our team before being made available for purchase, giving you the confidence that you're receiving an authentic product.

How long does it take for my order to be shipped?

Orders are typically processed and dispatched within 1–2 business days.

During busy periods, such as major product launches or promotional events, processing may take up to 5 business days. Once your order has been dispatched, you'll receive a tracking number via email.

How can I track my order?

As soon as your order has been dispatched, you'll receive a confirmation email containing your tracking number. Delivery updates will then be sent directly to your email address or mobile number by Australia Post or the nominated courier.

Are the pairs listed brand new or pre-loved?

Unless otherwise stated, all products sold by au.sell are brand new.

If a product is pre-owned or vintage, its condition will always be clearly outlined within the product description, along with any signs of wear or notable imperfections, so you know exactly what to expect before purchasing.

Where is my order being shipped from?

All orders are carefully packed and dispatched from our warehouse in Sydney, Australia.

Every order is prepared by our team using protective packaging to help ensure your purchase arrives safely, whether you're located within Australia or overseas.