Returns and Exchanges

What is au.sell store's return and exchange policy?

We understand that sometimes a purchase isn't quite right. The information below outlines how returns, exchanges and store credit are handled at au.sell.

Return Conditions

To be eligible for a return or exchange, items must be returned in their original condition and meet the following requirements:

- Unworn

- No marks, creases or damage

- Original packaging and tags included

- All spare laces / accessories included (if applicable)

- Proof of purchase provided

- Returned in the same condition in which it was received.

Exchange Conditions

Please choose your size carefully, as future availability cannot be guaranteed.

If you require a different size, we'll do our best to accommodate your request. Size exchanges are subject to stock availability and must be requested within 14 days of receiving your order.

If your requested size is unavailable and your return is approved, a store credit will be issued towards a future purchase.

Items Not as Described

In the rare event that you receive an item that differs from what you purchased or from its advertised description or condition, please contact us as soon as possible.

To help us assess the issue, we may request photographs of the item and its packaging. Once the issue has been confirmed, we'll work with you to provide an appropriate resolution, including a replacement, store credit or full refund where applicable.

How do I start a return?

To request a return or exchange, simply email info@au-sell.com within the applicable return period. Please include your order number and the reason for your request. Once we've reviewed your request, we'll provide instructions on the next steps.